The Barcaldine Regional Council welcomes your feedback to continually improve its processes and services.
Barcaldine Regional Council has a General Complaints Process to ensure all complaints are dealt with in a fair and efficient manner. If you have a concern about the services, decisions or actions of Barcaldine Regional Council, we would like to know.
A complaint can be made in any of the following ways:
In person: At any Barcaldine Regional Council Administration Office
In writing: by letter or facsimile. All written complaints should be addressed to: The Chief Executive Officer, P.O. Box 191, Barcaldine Qld 4725.
Telephone: Any Barcaldine Regional Adminstration Office
Information required to lodge a complaint
Your name, address and telephone number (this information is kept confidential) and details about the complaint (date, time, address etc). Anonymous complaints are accepted but should you wish for Council to respond to your complaint then you must provide a telephone number.
Your personal details will not be disclosed to any other person or agency external to Council without your consent unless required or authorised by law. The information you supply will be used for the purpose of responding to your feedback, or to resolve your concern. Council handles all personal information as per the Information Privacy Act 2009.